Shipping and Handling:

  • How do I calculate shipping and handling charges?

At Kristo, we offer free shipping and handling for all products bought from our online store. You won't have to worry about any additional charges; shipping is on us!

Payment:

  • How do I pay for my purchase?

To ensure a secure and seamless payment process, our website utilizes the trusted payment service Shopify Payments from Shopify. Rest assured that your transaction is protected.

Discount Codes:

  • How do I use discount codes?

To redeem a discount code, simply enter the code in the “Discount Code” field during checkout. Be sure to input the correct code before confirming your purchase, as manual application after checkout may not be possible.

Order Tracking:

  • Can I track my order?

Absolutely! Once your order is shipped, we will send you automatic tracking information via email. This allows you to keep tabs on your order's journey until it arrives at your doorstep. Track Your Order

 

Contacting Kristo:

  • How do I contact Kristo regarding my order?

Should you have any questions or concerns about your order, our dedicated customer support team is here to assist you. Feel free to contact us at Support@Kristo.shop. Kindly provide your email address and order number for efficient assistance.

Changing or Cancelling Orders:

  • How do I change or cancel my order after I’ve placed it?

To make changes or cancel your order, please get in touch with our Customer Service at Support@Kristo.shop. We will do our utmost to accommodate your request. Please note that cancellations may not be possible once an item has been shipped. For more details, refer to our Refund and Return Policy.

Non-Receipt of Order:

  • What if I don't receive my order?

If you encounter any delays or issues with receiving your order, please contact the carrier first to verify the delivery address. Additionally, we recommend sharing your phone number to facilitate a carrier claim to locate your package. The search process typically takes around one week.

Refunds:

  • When can I expect a refund debited to my account once I return the item?

Once you receive authorization for a return, please keep an eye on the return tracking number. After the item is delivered to our warehouse, we will promptly process the refund within 2-3 business days.

Assembly Instructions:

  • Where can I find assembly instructions?

For products requiring assembly, you will find a copy of assembly instructions inside the product package. If you need further guidance, feel free to reach out to our customer service at Support@Kristo.shop, and we will gladly provide online instructions for your item.

At Kristo, we are dedicated to delivering exceptional customer service and ensuring a delightful shopping experience for you. Should you have any further questions or need assistance, don't hesitate to contact us. Happy shopping!